Responsible Gambling
At Space9 Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Space9 Casino operates in accordance with Australian gambling regulations and industry best practices. We take our duty of care seriously and actively work to prevent problem gambling by providing our players with the resources, tools, and information they need to gamble responsibly.
Our responsible gambling framework is reviewed and updated regularly. The information on this page is current as of June 2026.
Are You Gambling Responsibly?
Responsible gambling means staying in control of how much time and money you spend. Ask yourself the following questions honestly:
- Do you gamble with money set aside for essential expenses such as rent, bills, or food?
- Do you chase losses by continuing to gamble to win back money you have lost?
- Do you feel anxious, irritable, or restless when you are not gambling?
- Have friends or family expressed concern about your gambling habits?
- Do you lie to others about how much time or money you spend gambling?
- Do you gamble to escape stress, depression, or other personal problems?
- Have you tried to cut back on gambling but found it difficult?
If you answered yes to one or more of these questions, we strongly encourage you to use the tools available on our platform and to seek support from a professional service.
Responsible Gambling Tools at Space9 Casino
We provide a range of tools to help you manage your gambling activity. You can access all of these features directly from your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.
Loss Limits
Define the maximum amount you are willing to lose over a set period. This helps you stay within your personal budget and avoid chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable periodic on-screen reminders that show you how long you have been playing and how much you have spent during your current session.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Space9 Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all promotional communications will be stopped, and you will not be able to create a new account. To activate self-exclusion, contact our support team at [email protected] or via live chat.
Account Activity History
Review your full transaction and gaming history at any time through your account dashboard. Keeping track of your activity helps you make informed decisions about your gambling behaviour.
National Self-Exclusion: BetStop
Australia operates a National Self-Exclusion Register called BetStop, administered by the Australian Communications and Media Authority (ACMA). BetStop allows you to self-exclude from all licensed Australian online wagering services simultaneously.
You can register with BetStop at any time, free of charge, for a period of 3 months, 1 year, 3 years, 5 years, or permanently.
Register at: www.betstop.gov.au
Phone: 1800 238 442 (free call, available 24/7)
Support Services in Australia
If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available through the following organisations:
Gambling Help Online
Gambling Help Online provides free, confidential support 24 hours a day, 7 days a week. You can access online chat, phone counselling, and self-help resources.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Lifeline Australia
Lifeline provides crisis support and suicide prevention services. If gambling is affecting your mental health, Lifeline counsellors are available around the clock.
Website: www.lifeline.org.au
Phone: 13 11 14 (24/7)
Beyond Blue
Beyond Blue offers support for anxiety, depression, and related mental health issues, which can often be connected to problem gambling.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)
Gamblers Anonymous Australia
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem.
Website: www.gamblersanonymous.org.au
MoneySmart
If gambling has affected your finances, MoneySmart — run by the Australian Securities and Investments Commission (ASIC) — provides free tools and guidance to help you manage debt and rebuild financial stability.
Website: moneysmart.gov.au
Protecting Minors
Space9 Casino strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We conduct identity verification checks on all accounts in accordance with Australian anti-money laundering and know-your-customer (KYC) requirements.
If you share a device with minors, we strongly recommend:
- Logging out of your account after every session
- Never saving your login credentials on shared devices
- Using parental control software to restrict access to gambling websites
Recommended parental control tools include:
Tips for Gambling Responsibly
- Set a budget before you start and stick to it — only gamble with money you can afford to lose
- Treat gambling as entertainment, not as a source of income
- Never gamble when you are upset, stressed, or under the influence of alcohol or drugs
- Take regular breaks and do not gamble for extended periods
- Balance gambling with other leisure activities
- Do not borrow money to gamble
- Accept that losses are part of gambling — do not chase them
Contact Us
If you would like to activate any responsible gambling tool, discuss your account, or raise a concern, our support team is available 24/7.
Email: [email protected]
Live Chat: Available directly on our website
Response time: Within 24 hours for email enquiries
We take all responsible gambling requests seriously and will act promptly to assist you.
Last updated: June 2026
